Gaya APA

Flagg, D. (2009). Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work (1). United States of America: McGraw-Hill Book Company.

Gaya MLA

Flagg, Donna. "Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work". 1 United States of America: McGraw-Hill Book Company, 2009. Text.